There are a few reasons you may be unable to redeem your promo code for Enote Premium:
- Promo codes are only valid for a set time period. If your code was shared more than a few months ago, there’s a good chance it has expired.
- Only one promo code can be applied to your account at a time.
- Promo codes can only be redeemed on iOS devices. If you mainly use Enote on a Mac, you’ll need to log in to your Apple ID and Enote account on another device to redeem your code.
- If you're having trouble applying your promo code on one device in particular, try on a second device as often this will solve the problem.
On iOS 15 you may need to tap the Return button on your keyboard after entering your code, which is not always intuitive:
If none of these seem to be causing your issue, please email us details of the issue you’re facing - preferably with screenshots - and our team will help investigate.
Questions or suggestions? Email us at firstname.lastname@example.org