There are a few reasons you may be unable to redeem your promo code for Enote Premium:
- Promo codes are only valid for a set time period. If your code was shared more than a few months ago, there’s a good chance it has expired.
- Only one promo code can be applied to your account at a time.
- Promo codes can only be redeemed on iOS devices. If you mainly use Enote on a Mac, you’ll need to log in to your Apple ID and Enote account on another device to redeem your code.
- If you're having trouble applying your promo code on one device in particular, try on a second device as often this will solve the problem.
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On iOS 15 you may need to tap the Return button on your keyboard after entering your code, which is not always intuitive:
If none of these seem to be causing your issue, please email help@enote.com with details of the issue you’re facing - preferably with screenshots - and our team will help investigate.
Questions or suggestions? Email us at help@enote.com